Travel Reservation Specialist
As a Travel Reservation Specialist you will provide information regarding wireless commu-nication services provided by the U.S based company. You also handle queries about billing and payment of these services.
THE FUTURE OF RESERVATION AGENTS
According to the BLS, reservation agent jobs will see average growth between 2010 and 2020.
JOB SKILLS AND REQUIREMENTS
- Customer Service/Communication Skills: Reservation agents talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
- Patience: Reservation agents might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
- Problem-Solving Skills: Reservation agents will have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.